jey9's Privacy Policy

jey9 is an online entertainment and betting platform serving users in Bangladesh. We place great importance on the privacy of our users and are committed to ensuring the protection of their personal information.

This Privacy Policy ("Policy") explains how jey9 collects your personal information, the purposes for which that information is used, who it may be shared with, and how you can control your information. This policy applies when:

• Browsing the jey9 website (jey9.lat)
• Creating and using an account
• Contacting our customer support team
• Completing any transaction
• Receiving our promotional messages

jey9 may collect information about you in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

• Full name, date of birth, and current address
• Email address and mobile number
• Identity verification document details (such as national ID or passport number)
• Financial information — bKash, Nagad, or Rocket account numbers used for transactions
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use the jey9 platform, our servers and technical systems may automatically collect certain information, including:

• IP address and device identifiers
• Browser type, version, and operating system
• Date, time, and duration of site access (Bangladesh Standard Time, BST)
• Pages visited and navigation patterns within the site
• Information from cookies and similar tracking technologies (see Section 7 for details)

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as fraud prevention service providers, identity verification agencies, and financial transaction processors. This information is used solely to ensure the security of your account and the validity of transactions.

jey9 uses your information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account, and to confirm your identity.
• Service Delivery: To smoothly operate games, betting, live casino, and other platform services.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To resolve your queries and complaints, and to assist with troubleshooting.
• Security & Fraud Prevention: To protect accounts, detect misuse, and maintain the integrity of the platform.
• Responsible Gambling: To monitor playing patterns and provide support to users when needed.
• Marketing & Communications: To send relevant offers and updates, subject to your consent.
• Platform Improvement: To analyze user experience and improve service quality.

jey9 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Service Providers: Trusted third parties engaged for our technical infrastructure, payment processing, and customer support, who operate under strict confidentiality agreements.
• Game Providers: Limited technical information necessary to operate our gaming infrastructure, including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi.
• Legal Obligations: In response to court orders, regulatory authority demands, or legitimate requests from law enforcement agencies.
• Fraud Prevention: With verification agencies to detect and prevent financial crime, money laundering, or fraud.
• Business Transfers: In the event of a merger, acquisition, or asset sale; you will be notified in advance in such circumstances.

jey9 uses SSL (Secure Socket Layer) encryption technology to keep your personal and financial information secure. Our security measures include:

• End-to-end encryption during transmission
• Encrypted databases for stored data
• Restricted access controls — only authorized staff can access sensitive data
• Regular security audits and system monitoring
• Two-factor authentication for accounts (where applicable)

Your information is retained for as long as your account remains active and is needed to provide services. Even after an account is closed, some information may be retained for a specified period for legal, regulatory, or business purposes.

While we strive to maintain the highest standards of data protection, no internet-based transmission or data storage method is 100% secure. You are also responsible for keeping your account password confidential and logging out on devices you are not using.

Every jey9 user has the following rights regarding their own information:

• Access: The right to know what information we hold about you and to receive a copy of it.
• Correction: The right to request that incorrect or incomplete information in your profile be corrected.
• Deletion: The right to request deletion of your personal information in certain circumstances, subject to legal obligations.
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Opt Out of Marketing: The right to request to stop receiving promotional messages at any time.
• Data Portability: The right to request your information in a structured, commonly used format.

To exercise these rights, contact us at [email protected] or get assistance through 24/7 live chat.

Cookies and similar technologies are used on the jey9 website. Cookies are small text files stored on your device. We use cookies for the following purposes:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the site — for example, maintaining your login state, security verification, and saving your preferred language and currency settings.

7.2 Functional Cookies

These cookies remember your previous preferences and ensure a personalized experience — for example, which games you last played or which payment method you used.

7.3 Analytics Cookies

These cookies help us understand how users interact with the site. This information is collected anonymously and is used only to improve service quality.

You can block or delete cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work correctly.

jey9 is a platform for users aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21. Age verification steps are taken during account registration.

If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. If a parent or legal guardian suspects a minor is using the platform, they may contact us.

Due to the nature of our services, your information may be transferred to servers or service providers located in different countries. For such transfers, we ensure that:

• The applicable data protection standards are met at the receiving end.
• Data protection provisions are included in agreements with third parties.
• Sensitive data remains encrypted during transfer.

jey9 reserves the right to update this privacy policy from time to time. We will notify you of significant changes. The methods of notification may include:

• Displaying a prominent notice on the site
• Sending a notification to your registered email address
• Notifying you directly via live chat

If you continue to use the platform after an updated policy is published, that will be treated as acceptance of the new policy. We therefore recommend that you review this page regularly.

jey9 is committed to promoting responsible gambling. Information about your playing patterns is analyzed solely for your protection. If any user's behavior appears concerning, we can proactively provide them with support and resource information.

If you wish to set limits on your own or self-exclude, you can contact our customer service team at any time. For more detailed information on responsible gaming, please visit our Responsible Gaming page.

For any dispute or complaint regarding this privacy policy, we recommend contacting us directly in the first instance. We try to resolve most issues through friendly discussion.

If you have any concerns about our data protection practices, or if you believe your data privacy rights have been violated, please contact us — we are available 24 hours a day, 7 days a week.